Returns, Refund & Exchange Policy

At Slayfits, customer satisfaction is important to us.

This policy explains the conditions and process for requesting returns, refunds, and product assistance.

Customers may request a return within: 7 days after delivery

To be eligible for a return:

• Product must be unused
• Product must be in original condition
• Original tags must be attached
• Original packaging must be available
• Customer must provide order proof

Returns may be requested for:

Incorrect Product Received

Including:

• Wrong product
• Wrong size
• Wrong color
• Different item received

Damaged Product

If a product arrives damaged or defective, customers should contact us with:

• Order number
• Product images
• Description of the issue

Manufacturing Defects

Products with manufacturing defects may qualify for return after review.

Size Related Issues

Customers may request assistance for genuine size-related concerns.

Customers should review size information before placing orders.

Returns may not be accepted for products that:

• Have been used
• Have been washed
• Are damaged due to customer handling
• Do not have original tags
• Are missing packaging

Customers must contact:

Email: support@slayfits.store

WhatsApp / Phone: +92 323 3306589

Customers should provide:

• Full name
• Order number
• Registered phone number
• Reason for return
• Photos/videos if required

After receiving a return request:

1. Slayfits reviews the request.

2. Product condition and reason are evaluated.

3. Customer receives confirmation.

4. Approved returns are processed according to instructions.

Customers should not send products before receiving return approval.

Currently, Slayfits does not offer direct product exchanges.

Customers may request a return according to this policy.

Refunds are available for approved returns and eligible cancelled prepaid orders.

Refund eligibility is determined after reviewing:

• Product condition
• Return reason
• Order details

Approved refunds will be processed through: Bank Transfer

Customers may be required to provide valid bank details.

Refunds are processed within: 7-14 working days

Processing time may vary depending on:

• Banking processes
• Verification requirements
• Customer bank processing times

For returns, refunds, or exchange questions:

Support Email: support@slayfits.store

Orders Email: orders@slayfits.store

Phone / WhatsApp: +92 323 3306589

Address: Liaquatabad Block 06, Sindh, Karachi, Pakistan