Complaint Handling Policy

At Slayfits, we are committed to providing a reliable shopping experience and resolving customer concerns fairly and efficiently.

We understand that issues may occasionally occur, and we encourage customers to contact us so we can review and resolve any concerns.

This Complaint Handling Policy explains how customers can submit complaints and how Slayfits manages customer concerns.

Customers can submit complaints through the following channels:

Email: support@slayfits.store

Phone / WhatsApp: +92 323 3306589

When submitting a complaint, customers should provide:

• Full name
• Order number (if applicable)
• Registered phone number or email address
• Description of the issue
• Relevant images, videos, or supporting documents (if applicable)

Providing complete information helps us review and resolve complaints faster.

Customers may contact us regarding:

Orders

Including:

• Order not received
• Delivery concerns
• Incorrect order details
• Order status questions

Products

Including:

• Damaged products
• Manufacturing defects
• Incorrect items received
• Product quality concerns

Payments

Including:

• Payment-related concerns
• Incorrect payment status
• Refund-related issues

Website and Account Issues

Including:

• Account access problems
• Website errors
• Checkout-related concerns

After receiving a complaint, Slayfits will:

1. Acknowledge the complaint.

2. Review the provided information.

3. Investigate the issue where required.

4. Provide a suitable resolution or response.

Additional information may be requested from customers if required.

Slayfits aims to review and resolve customer complaints within: 5 working days

The resolution time may vary depending on:

• Nature of the complaint
• Courier investigation requirements
• Payment provider verification
• Additional information required from the customer

Customers will be updated if additional time is needed.

For payment-related concerns involving online payments:

Slayfits may coordinate with relevant payment providers to investigate transaction-related issues.

Customers may be requested to provide:

• Order number
• Transaction details
• Payment confirmation information

Customers should never share sensitive payment information such as complete card details through email or WhatsApp.

For delivery-related concerns, customers should contact us with:

• Order number
• Delivery details
• Description of the issue

Slayfits may coordinate with courier partners where required.

If a customer receives a damaged, defective, or incorrect product:

Customers should contact us and provide:

• Order number
• Product details
• Images/videos showing the issue

Our team will review the complaint according to our Returns & Refund Policy.

If a customer is not satisfied with the initial response, they may request further review by contacting: support@slayfits.store

Slayfits

Support Email: support@slayfits.store

Orders Email: orders@slayfits.store

Phone / WhatsApp: +92 323 3306589

Address: Liaquatabad Block 06, Sindh, Karachi, Pakistan